Order Cancellation and Return Policy

Our refund and returns policy lasts 5 days from the date of item receipt. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

The customer can choose to cancel an order any time before it’s dispatched. The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Wishfulhub reserves the right to accept the cancellation of any order. Wishfulhub also reserves the right to waive off or modify the time window or cancellation fee from time to time.

For all mobile phones and headphones related issues please reach out for the brand assistance and is subject to brand warranty guidelines and service policies. Replacement of mobile phones are only allowed in box sealed pack and within 5 days of purchase.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Please note that Wishfulhub is an online marketplace and the final decision on replacement of defective device rests with the seller/brand.

Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. The product’s original packaging/ box should be undamaged.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 to 15 working days.